General Returns Policy
You may return new, unopened items sold by
Farm Collector Shopping within 30 days of
delivery for a full refund. Items should be returned in their original
packaging.
This page outlines the details of our returns policy rules and exceptions:
Items that are Not Returnable
MotherEarthShopping.com does not accept returns of the following items:
Partial Refunds
Partial Refunds will be issued for the following items:
-
Most items that are returned more than 30 days after delivery.
-
Any item that has obvious signs of use.
-
Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that
has been opened/taken out of its plastic wrap. (If you discover that the item
is defective after the package is opened, a full refund or replacement will
still be granted.)
-
Any item not returned in the condition it was received.
To find out more about how refunds are calculated, visit our
refunds page.
Orders Returned After 30 Days
Orders that were delivered more than 30 days ago will not appear in the list of
orders eligible for return in our online Returns Center. Such an order will
receive only a partial refund if you do choose to return it. If you still wish
to return it, be sure to include the packing slip in the box, and ship the
order to:
-
Returns Center -
Farm Collector Shopping
-
Ogden Publications, Inc.
-
1503 SW 42nd St.
-
Topeka, KS 66609-1265
Exchanges
If you received a faulty item and need to exchange it for the same item, call
Farm Collector Shopping Customer Service
at
1-866-624-9388 to request
a replacement. You do not have to wait for us to receive the original item
before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they
arrive at our Returns Center. You can view completed returns and refunds by
visiting
Your Account and
accessing the relevant order summary.